Official document
Refund Policy
When you can get your money back, and how to ask. This policy is part of our Terms and Conditions.
Last updated
1. At a glance
| Situation | What happens |
|---|---|
| You cancel 24 hours or more before the session | Full refund, or a free reschedule. Your choice. |
| You cancel less than 24 hours before the session | One free reschedule. No refund. |
| The participant does not show up without telling us | The session counts as used. No refund. |
| We cancel | Full refund, or a free reschedule. Your choice. |
2. How to ask
Send us a message through our contact form or on WhatsApp with your name, the date and time of the session, and whether you want a refund or a reschedule. We reply during support hours (Monday–Saturday, 09:00–18:00 WITA).
3. How refunds are paid
- Refunds go back to the original payment method, or to a bank account in the payer’s name.
- They are processed within 7–14 working days of approval. Your bank or e-wallet may take a few more days.
- For a 5-session package, unused sessions are refunded; sessions already used are charged at the single-session price.
- Court rental is paid to the venue, so we cannot refund it.
Contact us
For questions about this document, about your booking, or to make a request about your personal data, send us a message through our contact form.
- Message us
- Contact form
- +62 812-3633-2200
- Support hours
- Monday–Saturday, 09:00–18:00 WITA